Betja Privacy Policy — Your Data Is Safe With Us

1 What Data We Collect

Betja collects different types of information to provide its services. This information comes from two main sources — what you provide directly, and what is collected automatically as you use the platform.

Information You Provide Directly

• Identity Details: Name, date of birth, gender, nationality.
• Contact Information: Mobile number, email address, and current residential address.
• Identity Verification Documents: A copy of your National ID, passport, or driving licence.
• Financial Information: Mobile banking number and transaction history.
• Account Details: Username and password (stored in encrypted form).

Automatically Collected Data

• Device Information: IP address, browser type and version, operating system.
• Usage Data: Pages you visited, time spent on each page, and buttons you clicked.
• Location Data: Approximate location (from IP).
• Cookies & Tracking: Session cookies, performance cookies.

2 Purpose of Data Collection

Betja uses your information only for specific and legitimate purposes. The table below clearly outlines what data is used for and why:

Betja will never use your information beyond the purposes stated above. If your data is ever needed for a new purpose, you will be notified separately and your consent will be obtained where required.

3 Data Sharing & Third Parties

Betja does not sell your personal information to third parties. However, limited data may be shared with trusted partners as needed to operate our services. These partners are bound by strict confidentiality agreements.

Who Your Data May Be Shared With

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Licensed entity responsible for completing the KYC process.
• Technology Service Providers: Cloud storage, server maintenance, etc. — they store your data but cannot access it.
• Government Authorities: With law enforcement agencies when required by legal order or as part of a criminal investigation.

International Data Transfers

In some cases, your data may be stored on servers outside Bangladesh. Where this occurs, Betja ensures that the destination country has adequate data protection laws in place and that your information remains secure.

4 Cookies & Tracking Technologies

Betja's website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and ensuring security. The site cannot function without these.
• Performance Cookies: To understand which pages are most used and where issues may arise.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To review site usage — only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

5 Data Storage & Security

Betja uses industry-leading technology to protect your data. Our security measures are regularly audited and updated.

Technical Security

• All data transfers are encrypted using TLS 1.3 protocol.
• Passwords are stored using bcrypt hashing and can never be read in plain text.
• Databases are backed up regularly and access is kept strictly limited.
• An automated monitoring system is active to detect suspicious login activity.
• Two-Factor Authentication (2FA) is available for added account security.

Data Retention Period

Betja does not retain your data longer than necessary. Typically:

• Personal data is retained for as long as your account remains active.
• After account closure, data may be retained for up to 5 years as required by law.
• Transaction records are retained for 7 years in accordance with anti-money laundering laws.
• If you withdraw marketing consent, your data will be deleted within 30 days.

6 Your Data Rights

Betja believes you should have full control over your own data. Your rights are detailed below:

To exercise these rights support@betja.bizto send us an email. Betja will respond within 30 days.

7 Privacy of Minors

Betja's services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a minor's data has been collected, it will be deleted immediately upon request from a parent or guardian.

If you believe a minor is using Betja, please contact us immediately.

8 Privacy Policy Updates

Betja may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via email or in-app notification. Continued use of Betja after such changes constitutes your acceptance of the updated policy.

To request a copy of a previous version of the policy, support@betja.bizto get in touch.

9 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact us through the following:

• Email: support@betja.biz
• Help Centre: Help Center Page
• General Enquiries: FAQ Page

Betja takes all complaints seriously and aims to respond within 48 hours.